Orders are processed within 48 hours of receiving your order, with the exception being pre orders which will be processed once the slippers arrive.

Canadian Customers: 5 - 7 business days

US Customers: 5 - 10 business days 

Once your order has shipped you will receive a shipping confirmation email that includes all tracking information. Simply click to track your package and voila!

With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding an exchange or refund. For more information on how to complete your online exchange or return, click here.

You will receive an email confirming that your order has shipped with all relevant tracking information. Bear in mind, we cannot guarantee delivery dates when there are extenuating circumstances.

This is quite rare and if you do not receive your package within the timeframe given, please contact us at info@maveandchez.com and include your order number. One of our team members will reach out to you with an update.

We will always ensure our packages leave the facility in perfect condition. Should your order arrive damaged, please do not open the package. Take pictures of your package and reach out to us at info@maveandchez.comand include your order number. Should you open your order and the product is damaged in any way, contact us immediately at info@maveandchez.com and include your order number.

Currently we sell and ship products online to Canadian and US-based residents (exclusive of Alaska, Hawaii, and US islands).

If your order has not shipped, we may be able to rectify your shipping address. However, once an order has been shipped we are unable to update or change the shipping address.