Shipping Rates
We offer FREE Shipping through Canada and the USA with the exception of Alaska, Hawaii and US islands.
Shipping FAQ
How long does an order take to be processed?
Orders are processed within 48 hours of receiving your order, with the exception being pre orders which will be processed once the slippers arrive.
How long does an order takes to ship?
Canadian Customers: 5 - 7 business days
US Customers: 5 - 10 business days
How do I track my shipment?
Once your order has shipped you will receive a shipping confirmation email that includes all tracking information. Simply click to track your package and voila!
What is your exchange and return policy?
With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding an exchange or refund. For more information on how to complete your online exchange or return, click here.
What can I expect once my order has shipped?
You will receive an email confirming that your order has shipped with all relevant tracking information. Bear in mind, we cannot guarantee delivery dates when there are extenuating circumstances.
What if my shipment is lost?
This is quite rare and if you do not receive your package within the timeframe given, please contact us at info@maveandchez.com and include your order number. One of our team members will reach out to you with an update.
What if my package arrives damaged?
We will always ensure our packages leave the facility in perfect condition. Should your order arrive damaged, please do not open the package. Take pictures of your package and reach out to us at info@maveandchez.comand include your order number. Should you open your order and the product is damaged in any way, contact us immediately at info@maveandchez.com and include your order number.
Where do you currently sell your products and ship to?
Currently we sell and ship products online to Canadian and US-based residents (exclusive of Alaska, Hawaii, and US islands).
What if I entered my information incorrectly?
If your order has not shipped, we may be able to rectify your shipping address. However, once an order has been shipped we are unable to update or change the shipping address.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@maveandchez.com