HOW TO APPLY: 

To apply, please send the following to info@maveandchez.com with the job title in the subject line:

1. Your CV or résumé
2. A cover letter explaining why you’re the right fit
3. A 30-second video introducing yourself and highlighting your relevant experience

SUMMARY

Start Date: November 1, 2025
Type: Part-time (25 - 30 hours per week)
Salary: $20/ hr 

Location: Remote (Virtual) - must live within 3 - 5 hours of Eastern Time Zone. Schedule: Flexible working days; availability required on some evenings, weekends & holidays for urgent tasks related to the role.

WHO WE ARE

Mave & Chez is a next-gen DTC brand redefining the slipper category - led by two exceptional female founders building with speed, intention, and vision. We’re creating ergonomic, elegant slippers designed for modern lifestyles - whether women are working from home, parenting, or simply prioritizing comfort. Think elevated style meets everyday practicality, with a wellness-driven core.

As a Toronto-based, female-founded startup recently featured on CBC’s Dragon’s Den, we’re moving fast and scaling with purpose. We’re a small-but-mighty team that thrives on:

• Entrepreneurial spirit – strong initiative and leadership potential are at the heart of what we do
• Hands-on execution – proactive, solutions-oriented, and eager to learn by doing
• Startup energy – passionate about growing within a dynamic environment and excited to take ownership of projects
• Collaboration & flexibility – we’re all-in, working together across disciplines, and adapting as we go
• Modern values – aligned with the bold, wellness-driven ethos of a female-founded DTC brand

At Mave & Chez, we combine premium materials, scientific design, and thoughtful style to create footwear that empowers women to invest in themselves, be bold, and build a meaningful legacy.

THE OPPORTUNITY

We are looking for a Customer Success Manager who will be both the voice of Mave & Chez to our customers and the operational backbone of our logistics. This role is perfect for someone who:

• LOVES people and is obsessed with creating WOW customer experiences
• Is meticulous, organized, and thrives in a startup environment
• Brings experience with luxury eCommerce brands
• Is tech-savvy (Shopify, CRM, ticketing systems) and comfortable with 3PL systems like Shiphero
• Is not afraid to pick up the phone and solve problems in real time
• Is a self-starter with the drive to improve processes, streamline operations, and scale customer experience

You’ll work closely with the Co-Founders and external partners, managing customer support, overseeing fulfillment, and ensuring seamless delivery for customers in both Canada and the US.

KEY RESPONSIBILITES:

Customer Success

• Respond promptly to customer inquiries via email, phone, and chat with empathy and professionalism
• Assist customers with orders, tracking, returns, and exchanges
• Maintain accurate records of interactions and escalate complex issues as needed
• Meet and exceed customer satisfaction goals and performance metrics
• Act as the “voice of the customer,” sharing feedback weekly on the team call to drive continuous improvement.
• Include any review highlights - any opportunities we have and the success stories
• High level overview of volume of customer interactions
• Provide summary of refund conversions from initial exchange requests
• Return stats and any trends - improvements required

Fulfillment & Logistics

• Manage and oversee relationships with 3PL partners in both Canada and the US
• Ensure smooth and accurate order fulfillment, delivery, and returns
• Proactively troubleshoot and resolve logistics issues (shipping delays, inventory shortages, etc.)
• Monitor, analyze, and report on inventory levels and fulfillment performance
• Optimize shipping processes to ensure cost efficiency and speed of delivery
• Collaborate with 3PL teams to implement new workflows, SOPs, and process improvements

Operations & Support

• Build and manage workback schedules across internal teams (brand, creative, marketing)
• Track and report on key data points related to operations, fulfillment, and customer satisfaction
• Support Co-Founders with executive tasks and administrative needs as required
• Provide on-the-ground support at local events, pop-ups, and conferences

EXPERIENCE AND SKILLS:

• 5+ years of experience in administration, operations, and project management
• 4+ years in retail and/or eCommerce customer service (luxury brand experience strongly preferred)
• Demonstrated success managing 3PL relationships and overseeing fulfillment/logistics
• Proficiency with Shopify, ShipHero, and related eCommerce/CRM platforms
• Strong problem-solving skills and ability to handle high-volume customer interactions
• Excellent communication skills—written, verbal, and interpersonal
• Proven ability to thrive in a fast-paced startup environment
• Experience supporting executives with administrative tasks (asset, not required)
• Flexible availability, including evenings, weekends, and holidays when required

HOW TO APPLY: 

Email your CV or resume, a cover letter  along with a 30 second video introducing yourself outlining who you are and why your experience is relevant to the job position to our COO & Co-founder Victoria at:victoria@maveandchez.com

Please include the title of the position you are applying for in the subject line.

SUMMARY

Start Date: Ongoing

Position: Brand Sales Ambassador 

Type: Occasional work for Mave & Chez at pop-ups, events, conferences and trade shows

• 3-4 events a month

Location: GTA, Southern Ontario, Calgary, Vancouver, Montreal

Weekends, Evenings

• Pay: $20 - $25 / hr plus commission
• Other perks: 
• Flexible schedule 
• Complementary Personal Growth & Development opportunities 
• Major discounts off of all M&C merchandise  

WHO WE ARE

Mave & Chez is a women-owned, Canadian brand on a mission to support women to feel their best, so they're empowered to ignite confidence, strength, and leave a lasting legacy with every step. We’ve revolutionised the slipper industry with MAVES: stylish slippers that are luxuriously engineered and podiatrist approved. MAVES are designed for women who value both style and support. Crafted with quality materials and attention to detail, our slippers provide the comfort and support your feet deserve, so your entire body feels its best. Because when your body feels its best, you're empowered to be at your best too. Join us as we celebrate the strength and resilience of women everywhere. Slip into MAVES because every woman deserves to feel confident and comfortable, one step at a time.

Each member of our team embodies our core values of: Confidence, Community, Contribution, Luxury and Health & Wellness.

THE OPPORTUNITY

LOVER of people, sales savvy, slippers obsessed! 

Mave & Chez is looking for a dynamic, seasonal Brand Sales Ambassadors to join our dedicated events team. Ideal candidates are passionate about connecting with people, bringing over 3+ years of experience in sales, customer service, and brand representation, particularly within women-owned enterprises. This role involves educating customers about Mave & Chez, driving new sales, and contributing to our brand's reputation at events. The perfect fit for this role will have a flexible schedule, excel in fast-paced environments, and thrive on learning and engaging with others. As a customer-first brand, our mission is to promote the importance of proper footwear and and help them live a bolder, happier life. We are committed to exceeding expectations and ensuring every interaction with potential customers is impactful. Join us in making every customer experience exceptional.

RESPONSIBILITIES

• Facilitate event set-up and tear-down, ensuring optimal cleanliness and organization.
• Cultivate trusting relationships with customers, fostering brand loyalty.
• Educate customers about Mave & Chez, delivering detailed information on our brand and products.
• Assist customers in selecting and fitting the ideal product to meet their needs.
• Efficiently process transactions using the POS system and clearly communicate Mave & Chez policies.
• Consistently achieve and surpass sales goals, contributing to overall sales targets.
• Aid in data collection and manage giveaway offerings.
• Provide end-of-day feedback, sharing insights on improving future events and highlighting key customer interactions and experiences.

EXPERIENCE

• Flexible schedule and availability.
• Over 4+ years of experience in retail and/or sales.
• Over 3+  years of customer service experience.
• Experience with high-growth, start-up brands is a valuable asset.
• Demonstrated exceptional customer service skills with a proven ability to exceed sales targets.
• Communicate with internal and external stakeholders with utmost clarity and professionalism, setting reasonable expectations on delivery and providing timely updates.
• Willingness and ability to travel.