With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding an exchange or refund. For more information on how to complete your online exchange or return, click here.

Please note: all kickstarter backer pre-orders are not eligible for a refund but are allowed to exchange at no cost.

Orders are processed within 48 hours of receiving your order.

Canadian Customers: 5 - 7 business days

US Customers: 5 - 10 business days 

We offer standard Canadian and US shipping rates: 

• $12 CAD shipping fee to anywhere in Canada 
• $15 USD shipping fee to anywhere in the US (exception: Alaska, Hawaii and US islands)

Once your order has shipped you will receive a shipping confirmation email that includes all tracking information. Simply click to track your package and voila!

You will receive an email confirming that your order has shipped with all relevant tracking information. We use Canada Post (if you’re in Canada) and DHL (if you’re in the US) as our shipping carrier and you can use your tracking number on their website to follow your shipment. Bear in mind, we cannot guarantee delivery dates when there are extenuating circumstances.

This is quite rare and if you do not receive your package within the timeframe given, please contact us at info@maveandchez.com and include your order number. One of our team members will reach out to you with an update.

Currently we sell and ship products online to Canadian and US-based residents (exclusive of Alaska, Hawaii, and US islands).

Maves are fitting slightly larger to feel more cozy and comfortable.

If you are typically a half size or have narrow foot, we highly recommend sizing down. The suede will soften a bit after wear.

If you plan to use an orthotic, no need to size up because you will be able to replace our insole with your own and the slipper will accommodate for this.

The first edition Maves will be available in women’s US sizes 6, 7, 8, 9, 10. We will be adding more sizes very soon! We understand that women's feet are all so unique and different, and that these will not be a one-size-fits-all, but we are working to provide options for as many women as possible.

Definitely. Our goal is to have sizes 5, 11, 12 & 13.

The first edition of Mave’s will be a standard width with a slightly wider toe box for comfort. Narrow and wide options will be available in the future.

We highly recommend if you have a narrow foot that you size down.

We’ve created the insole so that the average foot fits into the heel cup. As an owner of first edition Maves, we want to learn from you what you love (and don’t love) about your pair. Please do provide us with feedback on how your foot sits into the heel cup so we can modify it for the future.

Absolutely! Mens and childrens lines are coming in the future. Stay tuned!

Genuine materials like naturally breathable shearling and leathers will keep your Maves fresh and for the most part clean. The insole, the part that touches your bare feet, is not only moisture wicking, but can be removed and washed. We are currently testing the insole on cold gentle cycles and will provide thorough care instructions after the testing process.

You can watch how to clean your insoles here.

We will always ensure our packages leave the facility in perfect condition. Should your order arrive damaged, please do not open the package. Take pictures of your package and reach out to us at info@maveandchez.com and include your order number. Should you open your order and the product is damaged in any way, contact us immediately at info@maveandchez.com and include your order number.

If your order has not shipped, we may be able to rectify your shipping address. However, once an order has been shipped we are unable to update or change the shipping address.