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Frequently Asked Questions

With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding an exchange or refund. For more information on how to complete your online exchange or return, click here.

Orders are processed within 48 hours of receiving your order, with the exception being pre orders which will be processed once the slippers arrive.

Canadian Customers: 5 - 7 business days

US Customers: 5 - 10 business days 

We offer FREE Shipping through Canada and the USA with the exception of Alaska, Hawaii and US islands

Once your order has shipped you will receive a shipping confirmation email that includes all tracking information. Simply click to track your package and voila!

You will receive an email confirming that your order has shipped with all relevant tracking information. Bear in mind, we cannot guarantee delivery dates when there are extenuating circumstances.

This is quite rare and if you do not receive your package within the timeframe given, please contact us at info@maveandchez.com and include your order number. One of our team members will reach out to you with an update.

Currently we sell and ship products online to Canadian and US-based residents (exclusive of Alaska, Hawaii, and US islands).

Discover unmatched comfort with our dual insole slippers, designed to accommodate half sizes, different widths, or foot swelling. Customize your slipper by  removing the second insole for a more relaxed fit, and pop it back in whenever you crave extra coziness. With our thoughtfully crafted double insole, your comfort knows no bounds. Elevate every step with Mave & Chez - where luxury meets adaptability for the perfect fit, every time. 

MAVES fit slightly larger to feel more cozy and comfortable.

If you are typically a half size or have narrow foot, we highly recommend sizing down. The suede will soften a bit after wear.

If you plan to use an orthotic, no need to size up because you will be able to replace our insole with your own and the slipper will accommodate for this.

MAVES are available in women’s US sizes 5, 6, 7, 8, 9, 10. We will be adding more sizes very soon! We understand that women's feet are all so unique and different, and that these will not be a one-size-fits-all, but we are working to provide options for as many women as possible.

Definitely. Our goal is to have sizes 11, 12 & 13 in the future as well as a wide option.

MAVES are a standard width with a slightly wider toe box for comfort. Narrow and wide options will be available in the future.

We highly recommend if you have a narrow foot that you size down.

Absolutely! Mens and childrens lines are coming in the future. Stay tuned!

Genuine materials like naturally breathable shearling and leathers will keep your MAVES fresh and for the most part clean. We recommend purchasing a Cleaning Kit so they remain in tip top shape.

The insole, the part that touches your bare feet, is not only moisture wicking, but can be removed and washed. Read HERE for insole washing instructions.

We will always ensure our packages leave the facility in perfect condition. Should your order arrive damaged, please do not open the package. Take pictures of your package and reach out to us at info@maveandchez.com and include your order number. Should you open your order and the product is damaged in any way, contact us immediately at info@maveandchez.com and include your order number.

If your order has not shipped, we may be able to rectify your shipping address. However, once an order has been shipped we are unable to update or change the shipping address.