Policies

Returns

You will have 14 days from receiving your order to contact us regarding a refund (this excludes final sale items). We offer a full refund on the original form of payment. Your return will be processed within 3-5 business days after our warehouse receives your return. 

All items must be unworn and in perfect condition. There must be no scuff marks on the bottom,  no stains or dirt, and have only been worn to try them on.

We provide a $2.98 USD coverage return fee through Redo for all returns (inclusive of return label costs). To secure this coverage, add the $2.98 USD coverage return fee at the bottom of your cart before checkout.  

If you choose to opt out of the $2.98 USD coverage return fee through Redo, you will be responsible for the cost of return shipping.

Please use the following link to  make a return. 

If you need assistance with a return or exchange, please contact us at info@maveandchez.com. We'll get back to you during regular business hours (Monday-Friday from 10:00AM and 4:00 PM EST)

Exchanges

You will have 14 days from receiving your order to contact us regarding an exchange (this excludes final sale items). Your exchange will be processed within 3 - 5 business days after our warehouse receives your exchanged item(s).  

All items must be unworn and in perfect condition. There must be no scuff marks on the bottom,  no stains or dirt, and have only been worn to try them on.

We provide a $2.98 USD coverage return fee through Redo for all exchanges (inclusive of return label costs). To secure this coverage, add the $2.98 USD coverage return fee at the bottom of your cart before checkout.  

If you choose to opt out of the $2.98 USD coverage return fee through Redo, you will be responsible for the cost of return shipping for your exchange.

Please use the following link to  make a exchange. 

If you need assistance with a return or exchange, please contact us at info@maveandchez.com. We'll get back to you during regular business hours (Monday-Friday from 10:00AM and 4:00 PM EST)

Sales & Discounts

All sales are final sale. Please note all items on sale are eligible for exchange only within 14 days of receiving your order. We do not accept refunds for discounted items. If you’re looking to make an exchange contact: info@maveandchez.com

Cancel or Changing Your Order

We get it, sometimes we change our mind or are second guessing our style choice. Our orders are typically processed pretty quickly, so we ask that you contact our team within 12 hours of placement so that we can help you out! Please email us at info@maveandchez.com.com with your order number.

Lost Packages

If your package has not arrived and tracking is no longer updating, kindly reach out to us at info@maveandchez.com with your order number so we can look into the matter. One of our team members will reach out to you with an update.

Damages 

If you received a pair of slippers that are damaged once you have removed them from the box, please contact us immediately: info@mavenachez.com. In most cases, we will ask you to send the damaged pair back and exchange them for a new pair. If we receive the damaged pair and there are signs of them being worn (scuff marks, stretched suede, dirt, etc.) we will unfortunately not be able to refund or exchange them, and they will be shipped back to you.

Privacy Policy

Please refer to this link to review our Privacy Policy.

Terms of Service

Please refer to this link to review our Terms of Service.