HOW TO APPLY:

Email your CV or resume, a cover letter along with a 30 second video introducing yourself outlining who you are and why your experience is relevant to the job position to: victoria@maveandchez.com
Please include the title of the position you are applying for in the subject line.

SUMMARY

• Start Date: Immediately
• Position: Operations and Customer Success Manager
• Type: Full-time,1 Year Contract
• Location: Hybrid
• 80% remote working
• Must live in the Greater Toronto Area and be able to work in-person 1 day per week as well as support at events / conferences
• Work-days flexible
• Flexible availability including weekends and holidays
• Hours: up to 40 hours per week
• Salary: $50k - $55k + Bonus Incentives 

WHO WE ARE

MAVE & CHEZ is a Toronto-based company founded by best friends and long time business partners, Dani Kagan and Victoria Marshman. With a mission to revolutionize comfort for women, the brand offers a range of ergonomic slippers designed for all stages of womanhood. Ethically made in Brazil, MAVE & CHEZ slippers combine premium materials, scientific design and stylish aesthetics to provide unmatched support and style. It is their mission to empower others to invest in themselves, be bold, and build a meaningful legacy.
Each member of our team embodies our core values of: Confidence, Community, Contribution, Authenticity and Health & Wellness. They have an entrepreneurial spirit, are passionate about challenging ways of thinking, love to be collaborative and want to feel fulfilled in the work they do each day.

THE OPPORTUNITY: 

LOVER of people, meticulous, organizing and planning obsessed
Mave & Chez is looking for its right hand - a driven full-time Operations and Customer Success Manager to add to our small-but-mighty team. Candidates should be self-starters with 5+ years of administration, customer service and operations experience who are excited about tackling the ever-changing retail environment at a quickly growing startup. The ideal candidate for this role balances customer service, planning and integrity with ego-less, flawless execution to ensure all parts of the business are harmoniously working together. They love being in the front-lines and are obsessed with providing customers with a WOW experience. They naturally balance organization and strategy, are a quick learner and detail oriented. This candidate will play a critical role in the day-to-day operations of the brand, to ensure both external and internal stakeholders are in the best of hands to achieve Mave & Chez mission and revenue goals. They will work closely with the Co-founders to assist and ensure all aspects of the business continue to move forward and thrive.



EXPERIENCE:

• 5+ years of administration, operations and project management experience
• 4+ retail and/or ecommerce customer service experience
• Ability to handle high volume customer interactions
• Proven customer service skills with an ability to over deliver on sales targets
• Excellent communication skills, empathy to customers, and a passion for customer satisfaction
• Communicate with internal and external stakeholders with the utmost clarity and professionalism, set reasonable expectations on delivery and update status
• Experience with high growth, entrepreneurial businesses is a must for this role
• Experience working with executives and managing their administrative tasks is considered an asset
• Experience with Ecommerce Platforms, order workflows, CRM, and ticketing systems
• Flexible availability on weekends, evenings and holidays.

RESPONSIBILITIES:

Operations
• Overseeing the day to day operations of the company in all areas of the business such as retail, wholesale, finances, event management, business development and sales
• Work cross-functionally with all team members to ensure necessary systems, processes and infrastructure are established to support scaling of business
• Managing all systems, processes and infrastructure are up-to-date and cutting edge
• Building workback schedules and working mainly with in-house teams to ensure timely delivery of projects.
• Communicating with teams across brand, marketing & creative to advise on status and identify any challenges that will delay projects.
• Report key findings, statuses and data to the Co-founders

Customer Success
• Provide solutions for customer and website inquiries in a timely manner
• Assist customers with placing orders, tracking shipments, and processing returns.
• Respond to customer inquiries and resolve their issues via email, phone, or chat.
• Work closely with other departments (warehouse and marketing) to ensure all communications with customers are seamless, as well as timely and accurate order fulfilment
• Analyse inventory levels and maintain relationships / inventory with third party logistic providers
• Identify and escalate complex issues to Co-founders as needed
• Answer all calls and emails related to website inquiries
• Maintain accurate records of customer interactions and transactions.
• Build systems and tools to manage customers and ensure they receive a WOW experience
• Meet and exceed customer satisfaction goals and performance metrics.

Executive Administration
• Oversee and manage Co-founder communications and opportunities including: email and calendar management, stakeholder engagement, management and follow-up, meeting coordination and facilitation
• Coordinate and assist with travel arrangements and accommodations
• Performing simple bookkeeping tasks such as paying and filing invoices, working with accountants to keep monthly financials and bookkeeping up-to-date.

HOW TO APPLY: 

Email your CV or resume, a cover letter along with 2-3 examples of past work experience (graphics, video editing, etc.) to our COO & Co-founder Victoria at:victoria@maveandchez.com

Please include the title of the position you are applying for in the subject line.

SUMMARY

• Start Date: September 1st, 2021  (3-4 months, opportunities available up to one year upon successful completion of 3 month internship
• Position: Jr. Student Marketing Coordinator Intern
• Type: Part-Time, Internship
• Location: Hybrid 
• Required to be in Toronto for in-person work days (1 x week) 
• Hours: 
• 15 - 20 hours per week
• $16.00 / hour
• Other perks: 
• Flexible schedule 
• Complimentary Personal Growth & Development opportunities 
• Honorarium:$2,500 upon successful completion of internship

WHO WE ARE

Mave & Chez is a women-owned, Canadian brand on a mission to support women to feel their best, so they're empowered to ignite confidence, strength, and leave a lasting legacy with every step. We’ve revolutionised the slipper industry with MAVES: stylish slippers that are luxuriously engineered and podiatrist approved. MAVES are designed for women who value both style and support. Crafted with quality materials and attention to detail, our slippers provide the comfort and support your feet deserve, so your entire body feels its best. Because when your body feels its best, you're empowered to be at your best too. Join us as we celebrate the strength and resilience of women everywhere. Slip into MAVES because every woman deserves to feel confident and comfortable, one step at a time.

Each member of our team embodies our core values of: Confidence, Community, Contribution, Luxury and Health & Wellness.

Duties and Responsibilities: 

• Assist with management of social media calendar for Instagram, Facebook, Tiktok, LinkedIn) Responsibilities related to the social media calendar will include: outline creation, copywriting, coordination of graphics/assets, hashtag research, scheduling and posting
• Support with creation and development of graphics, light editing of video/photo content
• Community management of Social Media Accounts including: responding to DMs, prospect outreach, engaging with followers, creating daily stories
• Support with creating email marketing campaigns, funnels and newsletters
• Supporting with building influencer program and reaching out to potential ambassadors, liaising and managing relationships 
• Support with building strategic partners
• Assist with development of e-commerce store, design and outline, Shopify and  
• Provide support in other areas of media marketing, PPC, email marketing, SEO, Keyword search, Google Analytics and paid social media

Skills Required: 

• Knowledgeable of the e-commerce space including marketing strategies, consumer research, industry trends and best practices
• Previous experience with social media marketing is a must
• Strong leadership skills and an entrepreneurial spirit 
• Strong organization skills 
• Strong creativity and design skills
• Advanced knowledge in google drive, Microsoft work, excel and powerpoint
• Previous experience in a fast-paced, e-commerce business is considered an asset
• Graphic Design and website development skills considered an asset 
• Experience with video editing including on socials (adding captions in with Reels and other videos)
• Experience using Canva, an Email marketing tool (Klaviyo) is considered an asset
• Beginner knowledge of email marketing, creating funnels, generating leads 

Learning Outcomes:

• Strong understanding of overseeing and managing multiple social media accounts for a business
• Strong understanding of email marketing, how to create campaigns, how to create funnels and automate marketing 
• Administrative Tasks in running a small business
• Strong understanding of how to build an ecommerce business
• Working with multiple team members remotely to get projects and tasks done 

Other Requirements: 

• Enrolled in a full or part-time program at a Canadian accredited post-secondary institution, during the work placement period
• A Canadian citizen, permanent resident, or have official refugee status (International student or students with work permits are ineligible).
• This is a hybrid position with in person work days once a week in Toronto. Must have access to wifi, their own computer and smartphone
• Must be available 10 am - 4 pm Monday - Friday with flexible hours outside of those to manage social media and urgent requests 
• This position requires someone who is a strong self starter and learns quickly

HOW TO APPLY: 

Email your CV or resume, a cover letter  along with a 30 second video introducing yourself outlining who you are and why your experience is relevant to the job position to our COO & Co-founder Victoria at:victoria@maveandchez.com

Please include the title of the position you are applying for in the subject line.

SUMMARY

Start Date: July 1st, 2024 - July 1st, 2025

Position: Brand Sales Ambassador 

Type: Occasional work for Mave & Chez at pop-ups, events, conferences and trade shows

• 3-4 events a month

Location: GTA, Southern Ontario, Calgary, Vancouver, Montreal

Weekends, Evenings

• Pay: $20 - $25 / hr plus commission
• Other perks: 
• Flexible schedule 
• Complementary Personal Growth & Development opportunities 
• Major discounts off of all M&C merchandise  

WHO WE ARE

Mave & Chez is a women-owned, Canadian brand on a mission to support women to feel their best, so they're empowered to ignite confidence, strength, and leave a lasting legacy with every step. We’ve revolutionised the slipper industry with MAVES: stylish slippers that are luxuriously engineered and podiatrist approved. MAVES are designed for women who value both style and support. Crafted with quality materials and attention to detail, our slippers provide the comfort and support your feet deserve, so your entire body feels its best. Because when your body feels its best, you're empowered to be at your best too. Join us as we celebrate the strength and resilience of women everywhere. Slip into MAVES because every woman deserves to feel confident and comfortable, one step at a time.

Each member of our team embodies our core values of: Confidence, Community, Contribution, Luxury and Health & Wellness.

THE OPPORTUNITY

LOVER of people, sales savvy, slippers obsessed! 

Mave & Chez is looking for a dynamic, seasonal Brand Sales Ambassadors to join our dedicated events team. Ideal candidates are passionate about connecting with people, bringing over 3+ years of experience in sales, customer service, and brand representation, particularly within women-owned enterprises. This role involves educating customers about Mave & Chez, driving new sales, and contributing to our brand's reputation at events. The perfect fit for this role will have a flexible schedule, excel in fast-paced environments, and thrive on learning and engaging with others. As a customer-first brand, our mission is to promote the importance of proper footwear and and help them live a bolder, happier life. We are committed to exceeding expectations and ensuring every interaction with potential customers is impactful. Join us in making every customer experience exceptional.

RESPONSIBILITIES

• Facilitate event set-up and tear-down, ensuring optimal cleanliness and organization.
• Cultivate trusting relationships with customers, fostering brand loyalty.
• Educate customers about Mave & Chez, delivering detailed information on our brand and products.
• Assist customers in selecting and fitting the ideal product to meet their needs.
• Efficiently process transactions using the POS system and clearly communicate Mave & Chez policies.
• Consistently achieve and surpass sales goals, contributing to overall sales targets.
• Aid in data collection and manage giveaway offerings.
• Provide end-of-day feedback, sharing insights on improving future events and highlighting key customer interactions and experiences.

EXPERIENCE

• Flexible schedule and availability.
• Over 4+ years of experience in retail and/or sales.
• Over 3+  years of customer service experience.
• Experience with high-growth, start-up brands is a valuable asset.
• Demonstrated exceptional customer service skills with a proven ability to exceed sales targets.
• Communicate with internal and external stakeholders with utmost clarity and professionalism, setting reasonable expectations on delivery and providing timely updates.
• Willingness and ability to travel.