Full Price Purchases

Items purchased at full price between November 1 – December 31, 2025 are eligible for exchange or store credit until January 14, 2026, giving you flexibility for holiday gifting.

Refunds follow our standard policy and are available within 14 days of receiving your order.

Sale & Discounted Items

Sale and discounted items are eligible for store credit only or exchange (no refunds).

Black Friday & Cyber Monday Purchases

Items purchased during Black Friday and Cyber Monday promotions (November 18 – December 1, 2025) are not eligible for refunds. These items may be exchanged or returned for store credit until January 14, 2026.

Holiday Delivery Deadlines

For delivery before the holidays, please order by:

• GTA Customers: December 21, 2025
  
• Canadian Customers: December 19, 2025
  
• US Customers: December 18, 2025

You will have 14 days from receiving your order to contact us regarding a refund (this excludes final sale items). We offer a full refund on the original form of payment. Your return will be processed within 3-5 business days after our warehouse receives your return. 

All items must be unworn and in perfect condition. There must be no scuff marks on the bottom, no stains or dirt, and have only been worn to try them on. They must also be packed in it’s original box.

We provide a $2.98 USD coverage return fee through Redo for all returns (inclusive of return label costs). To secure this coverage, add the $2.98 USD coverage return fee at the bottom of your cart before checkout.  

When opting out of the $2.98 USD coverage return fee through Redo, the customer will be responsible for the cost of the return shipping label. Please note there will be an additional $5 restocking fee for returns and exchanges if you opt out of the coverage fee

Please use the following link to  make a return. 

If you need assistance with a return or exchange, please contact us at info@maveandchez.com. We'll get back to you during regular business hours (Monday-Friday from 10:00AM and 4:00 PM EST)

All discounted items are final sale. Please note all items on sale are eligible for exchange or store credit only within 14 days of receiving your order. We do not provide refunds for discounted items. If you’re looking to make an exchange contact: info@maveandchez.com

If your package has not arrived and tracking is no longer updating, kindly reach out to us at info@maveandchez.com with your order number so we can look into the matter. One of our team members will reach out to you with an update.

We get it, sometimes we change our mind or are second guessing our style choice. Our orders are typically processed pretty quickly, so we ask that you contact our team within 12 hours of placement so that we can help you out! Please email us at info@maveandchez.com with your order number.

If you received a pair of slippers that are damaged once you have removed them from the box, please contact us immediately info@mavenachez.com

In most cases, we will ask you to send the damaged pair back and exchange them for a new pair. If we receive the damaged pair and there are signs of them being worn (scuff marks, stretched suede, dirt, etc.) we will unfortunately not be able to refund or exchange them, and they will be shipped back to you.

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