We’ve extended our exchange window so your holiday gifts can be swapped after the season.

Regular-priced items

• Refunds: Return within 14 days of delivery for a refund. Our standard return policy applies.
• Exchanges & store credit: Items bought from November 2 can be exchanged or returned for store credit until January 14, 2027.

Black Friday & Boxing Week sale items

Applies to purchases made during Black Friday (Nov 19–30) and Boxing Week (Dec 26–Jan 3).

• No refunds. Sale items can be exchanged or returned for store credit only.
• Exchanges & store credit: Available until January 14, 2027.
• Price differences: If you exchange for an item that costs more, you pay the difference.

Final sale

• The Robe, Candle and Bath Soak are final sale and can’t be returned or exchanged.
• The Gift Bundle must be returned as a complete package. Items from the bundle can’t be returned on their own.

Holiday shipping deadline

Order by December 18 for delivery before Christmas (US and Canada).

You will have 14 days from receiving your order to contact us regarding a refund or exchange (this excludes final sale items). We offer a full refund on the original form of payment. Your return or exchange will be processed within 3-5 business days after our warehouse receives your return. 

All items must be unworn and in perfect condition. There must be no scuff marks on the bottom, no stains or dirt, and have only been worn to try them on. They must also be packed in it’s original box.

We provide a $4.98 CAD coverage return fee through Redo for all returns (inclusive of return label costs). To secure this coverage, add the $4.98 CAD coverage return fee at the bottom of your cart before checkout.  

When opting out of the $4.98 CAD coverage return fee through Redo, the customer will be responsible for the cost of the return shipping label. Please note there will be an additional $5 restocking fee for returns and exchanges if you opt out of the coverage fee

Please use the following link to  make a return. 

If you need assistance with a return or exchange, please contact us at info@maveandchez.com. We'll get back to you during regular business hours (Monday-Friday from 10:00AM and 4:00 PM EST)

All discounted items are final sale. Please note all items on sale are eligible for exchange or store credit only within 14 days of receiving your order. We do not accept refunds for discounted items. If you’re looking to make an exchange contact: info@maveandchez.com

If your package has not arrived and tracking is no longer updating, kindly reach out to us at info@maveandchez.com with your order number so we can look into the matter. One of our team members will reach out to you with an update.

We get it, sometimes we change our mind or are second guessing our style choice. Our orders are typically processed pretty quickly, so we ask that you contact our team within 12 hours of placement so that we can help you out! Please email us at info@maveandchez.com with your order number.

If you received a pair of slippers that are damaged once you have removed them from the box, please contact us immediately info@mavenachez.com

In most cases, we will ask you to send the damaged pair back and exchange them for a new pair. If we receive the damaged pair and there are signs of them being worn (scuff marks, stretched suede, dirt, etc.) we will unfortunately not be able to refund or exchange them, and they will be shipped back to you.

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