Online shopping can be a bit tricky and we want to make sure you’re happy with your purchase. With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding a refund. We offer a full refund on the original form of payment. A small processing fee applies ($9). Your item(s) must be unworn and in new condition, including the House Flats box and dust bag. Your return will be processed within 14 days of receiving your item(s).
Please note, those who purchased during our Kickstarter Campaign are not eligible to receive a refund, but are eligible for an exchange.
See for step-by-step instructions on how to complete your request:
Online shopping can be a bit tricky and we want to make sure your House Flats fit perfectly. We offer exchanges if you are not happy with the style, size or color you've selected.With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding an exchange. A small processing fee applies ($9). Your item(s) must be unworn and in new condition, including the House Flats box and dust bag. Your exchange will be processed within 14 days of receiving your item(s).
See for step-by-step instructions on how to complete your request:
We get it, sometimes we change our mind or are second guessing our style choice. Our orders are typically processed pretty quickly, so we ask that you contact our team within 12 hours of placement so that we can help you out! Please email us at info@maveandchez.com with your order number.
If your package has not arrived and tracking is no longer updating, kindly reach out to us at info@maveandchez.com with your order number so we can look into the matter. One of our team members will reach out to you with an update.
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