Online shopping can be a bit tricky and we want to make sure you’re happy with your purchase. With the exception of final sale items, you will have 30 days from receiving your order to contact us regarding an exchange or refund. We offer a full refund on the original form of payment. Your item(s) must be unworn and in perfect condition, including the House Flats™ box and duster bag. Your return will be processed within 15 days of receiving your item(s).
Please note, those who purchased during our Kickstarter Campaign are not eligible for a full refund.
To complete your request please submit the form below. You will be asked to submit photos of the House Flats™ prior to returning them.
We get it, sometimes we change our mind or are second guessing our style choice. Our orders are typically processed pretty quickly, so we ask that you contact our team within 12 hours of placement so that we can help you out! Please email us at firstname.lastname@example.org with your order number.
If your package has not arrived and tracking is no longer updating, kindly reach out to us at email@example.com with your order number so we can look into the matter.
Please refer to this link to review our Terms of Service.