Returns 

Online shopping can be a bit tricky and we want to make sure you’re happy with your purchase. With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding a refund. We offer a full refund on the original form of payment. A small processing fee applies ($9). Your item(s) must be unworn and in new condition, including the House Flats box and dust bag. Your return will be processed within 14 days of receiving your item(s).

Please note, those who purchased during our Kickstarter Campaign are not eligible to receive a refund, but are eligible for an exchange.

See for step-by-step instructions on how to complete your request:

• Contactinfo@maveandchez.com with your refund request 
• From there, we will send you a refund/exchange request form that will need to be completed. 
• We will email you a shipping label that is to be printed and added to the original shipping box the order was received in
• Once your order is received, the package will be inspected and reviewed. Please note: all items must be unworn and in new condition. If there is any sign of the item being worn (scuff marks, dirt, suede stretched), you will not receive a refund and your order will be sent back to you.  
• If approved, you will be charged $9 for processing your refund to cover inspection and restocking fees
• Once the refund is processed, you will receive an email notification that your refund has been processed and approved. 
• You can expect to receive your refund within 14 days of your approval.

Exchanges

Online shopping can be a bit tricky and we want to make sure your House Flats fit perfectly. We offer exchanges if you are not happy with the style, size or color you've selected.With the exception of final sale items, you will have 14 days from receiving your order to contact us regarding an exchange. A small processing fee applies ($9). Your item(s) must be unworn and in new condition, including the House Flats box and dust bag. Your exchange will be processed within 14 days of receiving your item(s). 

See for step-by-step instructions on how to complete your request:

• Contactinfo@maveandchez.com with your exchange request 
• From there, we will send you a refund/exchange request form that will need to be completed. 
• You will be charged $9 for processing your exchange to cover inspection and restocking fees
• We will email you a shipping label that is to be printed and added to the original shipping box the order was received in
• Once your order is received, the package will be inspected and reviewed. Please note: all items must be unworn and in new condition. If there is any sign of the item being worn (scuff marks, dirt, suede stretched), we will not be able to process your exchange and your order will be sent back to you. 
• Once the exchange is approved and processed, you will receive an email notification that your exchange has been processed and approved. 
• You can expect to receive your brand-new exchange item within 15 days of your approval.

Cancel or Changing Your Order

We get it, sometimes we change our mind or are second guessing our style choice. Our orders are typically processed pretty quickly, so we ask that you contact our team within 12 hours of placement so that we can help you out! Please email us at info@maveandchez.com with your order number.

Lost Packages

If your package has not arrived and tracking is no longer updating, kindly reach out to us at info@maveandchez.com with your order number so we can look into the matter. One of our team members will reach out to you with an update.

Privacy Policy

Please refer to this link to review our Privacy Policy.

Terms of Service

Please refer to this link to review our Terms of Service.