Operations and Administration Coordinator

HOW TO APPLY: 

Email your CV or resume along with a cover letter outlining who you are and why your experience is relevant to the job position to Victoria Marshman at: victoria@maveandchez.com


Please include the title of the position you are applying for in the subject line.

SUMMARY

  • Start Date: February 1, 2023 
  • Position: Operations and Administration Coordinator
  • Type: Part-time
  • Location: Hybrid 
    • 80% remote working
    • Work-days flexible 
    • In-person event/conference support required in this role**any accommodations, travel expenses to be covered 
  • Hours: up to 20 hours per week 
  • Other perks: 
    • Flexible schedule 
    • Complementary Personal Growth & Development opportunities 
    • Major discounts off of all M&C merchandise 

WHO WE ARE

Mave & Chez is revolutionizing the slipper industry. Mave & Chez is the ONLY slipper brand that both supports you all day with ergonomic design while also making you feel stylish and confident. Maves are the perfect cross between a comfortable slipper and a stylish loafer that are ready for your busy life at home or on the go. Ignited by a shared value to never compromise on function and comfort, Maves provide the coziness of a slipper with thoughtful support, while making you look and feel chic.


Each member of our team embodies our core values of: Confidence, Community, Contribution, Luxury and Health & Wellness.

 

THE OPPORTUNITY

LOVER of people, meticulous, organizing and planning obsessed

Mave & Chez is looking for a driven part-time Operations and Administrative Coordinator to add to our small-but-mighty team. Candidates should be self-starters with 3+ years of administration, sales and operations experience who are excited about tackling the ever-changing retail environment at a quickly growing startup. The ideal candidate for this role balances planning and integrity with ego-less, flawless execution to ensure all parts of the business are harmoniously working together. They naturally balance organization and strategy with fearless action and an entrepreneurial spirit. This candidate will play a critical role in the day-to-day operations of the brand, to ensure both external and internal stakeholders are in the best of hands to achieve Mave & Chez’s mission and revenue goals. They will work closely with the Co-founders to ensure all aspects of the business continue to move forward and thrive.

RESPONSIBILITIES

Sales

  • Develop wholesale and retail sales strategies to meet revenue growth and profitability targets
  • Assist with wholesale partnership opportunities 
  • Source event, conference, marketplace, sponsorship and pop-up opportunities 
  • Coordinate all details and elements for confirmed event, conference, marketplace, and pop-up opportunities
  • Lead set-up and team management at all event, conference, marketplace, sponsorship and pop-up opportunities 
  • Day to day customer service and responsibilities from online store via various channels
  • Build systems and tools to manage customers and ensure they receive a WOW experience 

Operations

  • Building workback schedules and working mainly with in-house teams to ensure timely delivery of projects.
  • Communicating with teams across brand, marketing & creative to advise on status and identify any challenges that will delay projects.
  • Report key findings, statuses and data to Co-founders

Administration

  • Work cross-functionally across all team members to ensure necessary systems, processes and infrastructure are established to support scaling of business
  • Managing all systems, processes and infrastructure are up-to-date and cutting edge 
  • Oversee and manage Co-founder communications and opportunities including: email and calendar management, stakeholder engagement, management and follow-up, meeting coordination and facilitation

EXPERIENCE

  • 4+ retail and/or ecommerce sales experience
  • 3+ years of administration, operations and project management experience
  • Experience with high growth, entrepreneurial businesses ins considered an asset
  • Proven customer service skills with an ability to over deliver on sales targets
  • Strong cross-departmental management skills 
  • Communicate with internal and external stakeholders with the utmost clarity and professionalism, set reasonable expectations on delivery and update status.
  • Willingness and ability to travel